Front Office Executive at Telkom Kenya

Role Purpose: The Front Office Executive will be the first point of contact for our company.

Duties include offering administrative support across the organization, welcoming guests and greet people who visit the business.

You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.

Key Duties and Responsibilities

• To ensure that all visitors report to the reception desk first, then wait to be attended to by the respective person / department upon notification.
• To welcome and direct guests to the respective floors within the building.
• Attending to the switchboard; making calls as directed, transferring of external calls, taking down and passing on messages promptly.
• Administration of internal and external courier correspondence.
• Ensure reception area is tidy and presentable, with all necessary stationery and material
• Book conference/Meeting room as per user’s request and records
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Facilities function duties as directed by the Manager.

Academic / Professional Qualifications

• 2-6 years in a similar position
• Proficiency in Microsoft Office Suite
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks

Professional Knowledge

• Customer Service Training

Professional Skills:

• Excellent communication skills (English, Swahili)
• Polite, pleasant, friendly
• Planning and organization
• Problem solving
• Diplomacy
• Team-work and cooperation