Trainer - Global Training Initiative at Samasource

Job Description

Reporting to the Global Curriculum Development and Training Manager, the incumbent’s main role will be to deliver training at Samasource Digital Basics’ new initiative, The Global Training Initiative (GTI). This initiative is aimed at upskilling existing Samasource employees.

Duties And Responsibilities

• Conducting training to equip employees with knowledge and skills from the GTI curriculum.
• Organizing for instructor-led employee training in collaboration with the project and team leads.
• Managing and keeping track of employee progress and performance through the e-Learning platform
• Supporting employees during training and collect training data for each course.
• Building and maintaining working relationships with stakeholders participating in training (such as project and team leads, agents).
• Maintaining and observing quality standards in content delivery.
• Keeping track of key performance indicators for the initiative and managing training data.
• Ensuring lesson plans for instructor-led training are completed, and documenting the successes and challenges experienced.
• Collecting information pertaining to training including seeking and compiling feedback from employees for course improvement.
• Performing any other duties as may be assigned.

Successful Candidate Will Have

Qualifications:

• A Bachelor's Degree in Education, Business Administration or Human Resource Development with a focus on learning and development/ training, Organizational Development, or other related field.
• Certification in training/ or as a trainer, with a minimum of 2 years training experience.
• Experience in workforce development/ learning and development.
• Experience in teaching/ training young adults.
• Fluency in both English and Kiswahili as a language of instruction.
• Knowledge of soft skills required for workplace readiness.
• Knowledge and experience of computers and computer packages. Advanced Excel Skills is an added advantage.
• A good understanding of e-Learning techniques. Participation in an online or blended program is an added advantage.
• Experience teaching/training in underprivileged communities is an added advantage.
• Knowledge of the Business Process Outsourcing (BPO) industry and job tracks within the industry is an added advantage.

The Ideal Candidate Will

Competencies:

• Have working knowledge of career development or some experience in teaching it.
• Demonstrate good presentation and communication (verbal and written) skills
• Posses good facilitation and time management skills