Senior Services Manager at Integrity Global

Scope of work:

The Senior Services Manager will sit within our Services Directorate and focus on Programme Management and Implementation (PMI). The position will be based in Nairobi, Kenya and will have a particular focus on portfolio management and leadership in close collaboration with our Senior Services team. The position will report to one of Integrity’s Services Heads (London-based).

Terms of Reference:

A. Programme Delivery and Portfolio Management (50%)

• Lead select contracted programmes in governance and/or management capacities as Programme Director.
• Effectively, empathetically and diligently manage relationships with clients, consortium partners and stakeholders more broadly.
• Be accountable for and ensure programme delivery that is on time, on budget, on quality and in keeping with Integrity’s ethics and ethos.
• Collaborate with the Senior Management Committee generally and other Senior Services Management specifically to ensure an optimally delivered portfolio of contracted programmes.
• Participate in Directorate Senior Services Forum that aims to coordinates Integrity’s Services offering.

B. Design (30%)

• Develop relationships with key government and private sector clients to understand their needs and design fit for purpose solutions.
• Contribute to and lead on technical design of new Integrity opportunities, from identification and pre-positioning to writing and submitting technical proposals.
• Work with the Integrity team to provide constructive quality assurance of technical offers on selected new programmes and/or bids.

C. Learning (10%)

• Collaborate with Integrity staff and programme teams globally to share practices, lessons and experience.

D. Staff Management (10%)

• Line manage select Integrity staff and/or corporate consultants at grade levels below SM3.
• Mentor and support team members, including those not in direct line management hierarchy.
• Provide mentorship to team members, particularly those with close delivery and/or line management relationships.

Education and Experience:

The candidate will have:

• A Bachelor’s degree in a relevant field or equivalent experience.
• At least 8 years of experience working in the development or humanitarian sector, at least 5 of which in a management position.
• Experience developing and winning bids directly to donors (i.e. DFID, USAID).
• Experience developing and managing projects in at least one of Integrity’s service offerings.

Languages:

• Write and communicate fluently and articulately in English.

Competencies:

The candidate will have/will be able to:

• Adapt comfortably and effectively to a variety of situations, turn obstacles into opportunities, and able to work to tight deadlines.
• Understand clients’ needs and translate them into practical solutions.
• Develop and manage relationships with a diplomatic and personable approach.
• Demonstrate strong communication skills and communicate clearly and concisely, both verbally and in writing.
• Lead and work well both independently and in teams.
• Develop and deliver projects in a considered and methodical manner.
• Strive for change and improvement, not accepting the status quo.
• Work under pressure and to tight deadlines.
• Demonstrate personal commitment, flexibility and efficiency.