IT Support & Project Consultant at Virtual HR

The IT Support and Project Consultant will be responsible for providing operational implementation, management and support for all services provided to clients, ensuring SLA’s are met and client satisfaction is guaranteed.

IT Support & Project Consultant Job Accountabilities

• Providing consultancy and support for company’s products and solutions
• Developing project schedules with the management and the client
• Assisting in managing project and support teams
• Establishing and maintaining good corporate relations through effective customer care and publicity of company products to achieve client satisfaction
• Carrying out duties assigned and maintain progress reports on ongoing assignments or projects
• Overseeing planning, implementation and execution of projects
• Adding value to customers through the provision of solutions that can improve operations at their site
• Communicating and assisting clients relating to operational problems and queries
• Logging of incidents in an accurate and informative manner as and when they occur
• Escalating and reporting of out of line situations to the relevant supervisor
• Evaluating and rating each project
• Train both internal and external customers

Qualifications for the IT Support & Project Consultant Job

• A minimum of 4 years’ experience in software implementation role, ERP management or Point of Sale system
• Knowledge in software development life cycle and system testing
• Experience in a supervisory role is added advantage
• Successful candidate(s) will be required to travel and work at client sites within East and Central Africa