Restaurant Supervisor at Mercado Restaurant

Duties for the Restaurant Supervisor Job

• Supervising the floor during meal periods to ensure that all standards and steps of service are met through all guests interactions.
• Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.
• Communicate effectively, both verbally and in writing, to provide clear direction to the staff.
• Observe performance and encourage improvement where necessary.
• Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes.
• Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• First point of contact for customer complaints. These should be resolved amicably
  Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties.
• Answer telephones in a clear voice, coordinate and document reservations.
• Organize special events in the restaurant such as receptions.
• Give guidance toward improvement and make necessary adjustments for consistency.
• Solicit feedback from guests concerning the service and food & beverage offerings in all outlets.
• Any other duties as requested by superiors

Restaurant Supervisor Job Requirements

• Proven work experience as a supervisor
• Ability to build relationships with colleagues and customers and ensure mutual satisfaction
• Customer-oriented and planning skills
• Working knowledge of cash register and any POS system
• Outstanding people skills
• Patient and friendly with demonstrated experience in problem solving
• Good physical condition
• Food safety training will be a plus