Regional Sales Manager at Telkom Kenya

Role Purpose: 

Effective management of all existing mass market sales force within the Area: Direct Sales, Indirect Sales, learning Manager & trade marketing team. Maximize results and profitability of the the indirect channel (channel partners). Meet the regional sales targets & management of

P & L of the region & monthly ROI for the channel partners.  Also ensure wide spread distribution and availability of products (SIM, airtime, devices) in the local market, via effective channel management partnerships.

Key Duties and Responsibilities

• Cascade the business strategy, implement and supervise distribution initiatives in the sales region primarily availability & visibilty of Telkom products
• To achieve the sales targets of the sales region through effective route to market & numeric growth
• To ensure that the customer expectations regarding the standard of services and product knowledge are met, both in its own stores (retail) and in partners stores (indirect sales) in order to increase customer base and to secure Telkom revenues
• To maximize the level of sales in the area through permanent operational support offered to direct, indirect & support teams and encouraging initiatives in order to take advantage of the market opportunities
• To explore together with indirect & support teams the achievement of the area, the results of questionnaires sent to customers, churn reports, complaints and to develop action plans for improvement.
• To monitor the activities of competition and to prepare together with indirect & support teams action plans
• To ensure interface with other departments and to build relations with them regarding the activity of indirect sales: Financial Department, Logistics sub-department, etc.
• Manages & drives the sales force team to achieve the business objectives through team development, coaching, training

  Academic/ Professional Qualifications

• Bachelor’s degree in Business, Marketing or related field from a recognized institution 
• Minimum 6-7 years of experience in sales, distribution and customer service and relationship management, including 2-3 years in a similar position
• Experience in Telecommunication / ICT industries and good understanding of these services and solutions are preferred

Professional Skills:

• Sales skills : ability to build good customer relationships at all levels
• Management / flexibility : Experienced in managing, developing and motivating a sales team
• Team-work / collaboration : must be a strong team player with a commitment to value-based leadership
• Initiative & pro-activity : must be self-driven, energetic, resourceful, creative, and possess strong leadership skills
• Influence & persuasion : ability to project a strong, positive image of him/herself and the Company