Monitoring & Collections Senior Manager at Gulf African Bank

The position holder will be responsible for managing, monitoring and restructuring facilities (where it makes prudent business sense) and following up on final recovery, liaising with debtors and handling ensuing disputes to conclusion.

The overall aim is to minimize losses and maximise recoveries and have a portfolio at risk (PAR) that is well within the target set by the Bank

Monitoring & Collections Senior Manager Job Responsibilities

• Review Credit recovery Procedure and/or Policies in conjunction with the Head of Credit.
• Developing and implementing a strategy/plan with detailed actions to ensure reduced non-performing book
• Establishment of all the necessary systems and controls to monitor early warning signs, properly manage the NPL book and maximise the recovery of debt
• Oversee the monitoring of Facilities repayments, ensure aggressive follow up by team of monitoring officers.
• Review and analysis of non-performing book with a view to optimize recovery through restructures, realization of securities and /or write off
• Ensure that grading of facilities is in line with prudential guidelines and bank’s policies and that the grading is to accurately reflect portfolio risk and assist in determining the appropriate actions
• Analyzing the overdrawn accounts and initiate actions to ensure that the regularization of the exposures
• Maintaining adequate level of provisions in respect of all accounts in default.
• Preparing restructure proposals for presentation to Management Credit Committee (MCC) for approval or further recommendation.
• Ensuring that all conditions relating to re-structured facilities are adhered to by the customer.
• Control and monitor the outsourced recovery process.
• Be the link between the Monitoring and Collections unit, Business teams and Legal department.
• Resolve all customer queries that arise on accounts that have been placed under remedial actions.
• Increase recovery opportunities through persuasion of defaulters
• Ensure compliance with Central Bank regulations
• Take corrective action on issues raised in Internal and External Audits.
• Provide mentoring and advice to direct reports

Qualifications for the Monitoring & Collections Senior Manager Job

• Business graduate from an accredited university preferably with a major in Finance, Economics, and Professional qualifications such as CPA, CFA, and Masters (MBA) will be an added advantage.
• 6 Years’ experience in Banking, with at least 3 years in Monitoring and Collections
• Experience managing borrowing customers and analyzing credit, especially for SMEs would be a plus

Personal attributes

• Ability to manage relationships through interpersonal skills
• Honest with impeccable integrity (high ethical standards).
• Ability to prepare an effective work plan and organize his/her time to successfully perform assigned tasks.
• Problem solving and analysis skills, especially within a business context
• Ability to develop and maintain a system that fosters a culture of teamwork, employee empowerment and
• commitment to the department’s and the Bank’s goals
• High levels of professionalism and professional development.