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  • Posted: Sep 6, 2017
    Deadline: Sep 7, 2017
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    Fairview Hotel Nairobi is a member of the City Lodge Hotel group. Fairview Hotel combines comfort and style to suit both business and leisure travellers.Excellent access to Nairobi's CBD and the city's main airports.
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    Front Office Manager

    Aim of the role: To provide general leadership for all Front Office operations at Fairview Hotel Limited.

    Outline of Responsibilities:

    • Ensure that the department and  hotel is fully compliant with all audit requirements
    • Ensure that month end and financial year end are prepared and submitted by the due deadline date monthly / annually and in conjunction with Accounts Department
    • Ensure that all arrivals are checked in with a valid and sufficient method of payment
    • Ensure that internal house accounts (non staying folios)  are managed and maintained during the month
    • Manage the rooms inventory so as to ensure maximum rooms are sold, at a favourable rate and with a guaranteed, sufficient method of payment and that the 6pm release policy is adhered to at all times
    • Ensure that all expenditure is noted correctly, within budget and as per audit requirements
    • Ensure that no shows are managed on  a daily basis
    • All Front Office Reports must be printed, checked and processed on a daily basis per shift
    • Ensure that all required employment procedures are adhered to
    • Ensure that each shift banking is prepared accurately and in line with audit requirements.
    • All current and future reservations must be checked on a daily basis so as to ensure; data integrity, method of payment etc.
    • All boardroom and conference room bookings must be processed correctly so as to ensure that all requirements are taken care of
    • Each shift / department must ensure that all documentation has been filed correctly
    • All emails and correspondence must be checked, processed and effectively distributed per shift per day
    • All applicable documentation must be boxed, recorded and stored in line with the relevant requirements
    • Ensure the safety and security of the staff, guests and hotel property
    • Ensure that all required stock takes are conducted in line with audit requirements
    • Ensure that all equipment is used, stored and maintained in line with operating procedures
    • Ensure that the department and the hotel is fully compliant with all Occupational Health & Safety requirements
    • Contribute to and support the “I’m Kind” programme
    • As instructed and in conjunction with the relevant Sales Executive you may be required to find new business and maintain relationships with corporate clients
    • As instructed, rosters must be prepared and published by the 25th of each preceeding month and K-drive updated accordingly. A copy must also be sent to the GM
    • Ensure the continued training and development of self and all staff
    • Ensure that all food, beverage and vending is presented in line with hygiene requirements and to the highest standard at all times
    • Ensure that highest possible standard of cleanliness is achieved and maintained at all times
    • Ensure that all Lodge Ability Service Encounters are continuously trained and adhered to at all times
    • Ensure that every guest receives exceptional service at all times

    HUMAN RESPONSIBILITIES

    • Attends all training sessions as scheduled.

    REPLACEMENT AND TEMPORARY MISSION

    • May be assigned to perform reliever duties when colleagues are off duty.

    Basic Conditions and Benefits of Employment: These are in line with normal company policies and practices, specific details will be communicated to an applicant should he/she qualify to be interviewed.

    Line of Reporting and Communication:

    • Responsible To: General Manager
    • In Communication With: Other hotel departments

    Education, Training and Experience Requirements:

    • Level of Literacy: Must be able to read and write in English & Kiswahili
    • Level of Numeracy: Excellent numeracy skills
    • Level of Communication Skills: Must be in possession of excellent communication skills
    • Level of Formal / Professional / Education & Training: Minimum education level- Bachelor’s degree in a hospitality related degree or A diploma in Hotel Management from Utalii college.
    • Level of Experience in Job Advertised: 5 years’ experience required in Front Office operations

    Method of Application

    Please send a copy of your curriculum vitae, accompanied by a letter which sets out your interest in the post, and your suitability for it to: HCoordinator@clhg.com

    Apply to: General Manager, Fairview Hotel Limited

    Closing Date for Application: 7th September, 2017

    Only shortlisted candidates will be contacted.

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