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Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prima...
Job Purpose
To provide leadership for the VAF support team, responsible for the optimization of customer service to perform due diligence checks, continuously contact the loan applicant after the approval processes up to draw-down. Ensure that service levels, both to external and internal customers, and work processes are maintained and run both efficiently and effectively in line with customer value propositions to achieve business growth & market share targets, risk management and cost management objectives. Manage sub-ordinates knowledge and technical skills development through continuous coaching, motivational and training initiatives, thus maintaining a highly effective and efficient team. Facilitate proficient information and communication distribution to all key stakeholders throughout the decision making process, whilst ensuring that policies and service level agreements are adhered to and maintained. Also take corrective action where these are deviated.
Key Responsibilities/Accountabilities
Business Growth
Relationship Building
Legislative Compliance
Operational Administration
People Management
Preferred Qualification and Experience
Experience
Knowledge/Technical Skills/Expertise
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