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  • Posted: Oct 10, 2017
    Deadline: Not specified
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    Empire Microsystems Ltd is a leading Kenyan ICT provider offering Managed Services and Business Technology Solutions geared at Empowering and Transforming Lives. We deliver business value to customers through a combination of process excellence, quality frameworks and Service Delivery innovation. Our Core Motivation is defining Service Excellence in Techn...
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    Service Desk Manager

    Job description

    • Address and deliver requested services and assist with general information or customer complaints within defined timelines;
    • Manage Service request escalations;
    • Manage and track all capacity and performance-related issues relating to provisioned services so as to meet the agreed business demands;
    • Manage solution provider’s and ensure agreed SLA’s are adhered to;
    • Provide performance reports and identify gaps aimed at improving services;
    • Documentation of Service Desk & Request Fulfillment Management processes to drive the Service Operations function for addressing service requests;
    • Manage staff performance in the team.

    Method of Application

    Interested and qualified? Go to Empire Microsystems on www.linkedin.com to apply

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