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  • Posted: Oct 13, 2017
    Deadline: Not specified
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    FrontlineSMS resolves one universal, crippling barrier to the effective use of SMS: the lack of an effective user interface. SMS is typically experienced through a rudimentary interface, limiting what users are able to do on the platform. We build free and open-source software that, with a laptop and a modem, provides an easy-to-use interface capable of meet...
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    Public Service Lead

     

    Job Description

    THE THINGS YOU’LL DO – ENGAGEMENT

    We want you to engage the people providing the services people need most. We have 10+ years of history improving public services all over the world – but we want you to help us focus, maintain, and grow our footprint in an industry that badly needs to reach more people, better and faster.

    • Build a go-to-market strategy for Frontline products and services in the public services space – prioritizing channel partners, key relationships, and niche markets poised for growth
    • Find, contribute to, and bridge communities! Help us find, contribute to, and/or build the professional groups doing the most interesting messaging and engagement work across the world
    • Represent Frontline at the events, meet-ups, and conferences where service professionals gather
    • Publish creative and instructive multi-media content about how interactive messaging and web integrations can public services engage users, reduce costs, and improve outcomes
    • Provide in-depth subject matter expertise to clients, which may include messaging use, automation, service design, data visualization, and engagement ladders in public campaigns
    • Develop a content calendar, including blog posts, white papers, and presentations
    • Work with CEO, CTO, COO to coordinate Frontline content, product, and team support

    THE THINGS YOU’LL DO – SALES

    We want you to build amazing things – and that means bridging service design and business.

    • Analyze and target customer types, based on position, organizational, + revenue structure
    • Build relationships with government digital offices, professional networks, + technology providers
    • Design messaging features for our public services platform, marketing + sales operation
    • Identify strategic clients, set sales targets, and make commission when you exceed them
    • Grow a public services sales + operations team within Frontline
    • Build and manage a portfolio of product and consulting clients
    • Contribute case studies, success indicators, and marketing materials to Frontline marketing operation
    • Coordinate with user support, account management, and roadmap planning to identify emerging opportunities and features

    THE THINGS WE’LL LIKE ABOUT YOU

    There will of course be many things, some of which will include:

    • In-depth understanding of inclusive service design – both as a design process and an industry
    • Understand government digital services, private sector contractors, and software providers
    • 3-5 years of marketing and sales (ideally management) experience
    • Expertise in messaging, automation, SaaS, multi-media content and broadcast platforms
    • Understanding of the Saas business – including growth strategies, success metrics, and sales
    • Willingness and interest to learn new technologies
    • Willing to take risks, and do enough homework to make sure they’re good ones
    • Experience working remotely
    • Experience using digital marketing, task, and sales management tools
    • Engaging writer, with experience designing, writing, and publishing a range of public-facing materials
    • Passion for engaging people and driving adoption of inclusive technologies
    • Confident public speaker – able to speak authoritatively and entertainingly about technology
    • Willing to travel and work with diverse populations

    Method of Application

    Interested and qualified? Go to FrontlineSMS on jobs.omidyar.com to apply

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