Consumer Protection Careers at Kenya Civil Aviation Authority

Job Responsibilities

• Enforcing policies, regulations and procedure relating to the rights of Consumers as well as interpreting/explaining legislation.
• Undertaking surveys to establish the level of aviation consumer satisfaction with service providers in the industry as well as compiling statistics.
• Coordinating consumer protection issues and ensures that there is compliance with the laid down code of practice
• Handling formal and informal complaints from members of the public as well as utilizing the automated complaints Management System to achieve this goal
• Overseeing the implementation and periodic review of the KCAA Service Charter
• Handling airport facilitation issues
• Conducting ad hoc surveillance of airlines and airstrips.
• Analyzing pertinent data on consumer protection issues and provide reports. Preparing and distributing publicity materials and displays. Handling formal and informal complaints from members of the public regarding aviation consumer issues
• Providing information to the public on pertinent consumer issues. Performing any other duty that may be assigned by the Senior Consumer Protection Officer from time to time

Qualifications

• At Bachelor’s Degree in social science such as commerce, economics, law or any other aviation related discipline.
• Knowledge and experience in aviation law or Air Passenger handling Senior Management course;
• At least 3 years’ experience in aviation industry;
• Proven experience in management and people skills
• Knowledge of national and international Consumer Policies and Regulations on air transport
• Knowledge of ICAO conventions and IATA procedures and practices on international air transport
• Knowledge on the operation of the civil aviation industry in Kenya
• Excellent interpersonal and analytical skills;
• Ability to work under pressure, prioritize and multi-task