Product Specialist - Core Banking Support at Commercial Bank of Africa Ltd (CBA)

JOB PURPOSE STATEMENT

• To provide effective and efficient 2nd level user support with respect to the T24 Core Banking application, all its related interfaces and other Business Applications e.g. Turnkey, Treasury Applications, Chequepoint. This entails the following:
• To provide second level support in terms of analysis, design, development and implementation of ICT solutions. This includes root cause analysis and problem management.
• Analyzing, documenting and proposing solutions for bank wide business areas and preparation of both technical and functional specifications (TSS & FSS).
• To manage, support, administer, maintain, improve and optimize the ICT environment of the core banking and other business systems, including the hosting operating system and database.
• System optimization through system monitoring, analysis and development in order to ensure that the various managed and supported systems provides the requisite functionality required by business.
• Key liaison with Business and other IT functions to continuously identify opportunities to
  improve the efficiency of IT Service Delivery and Issues resolution.
• This is both a value creation and support role that will operate under the Shared Services model and requires close collaboration with Process and Product owners across all units in all countries in the group as guided by SLAs.

KEY RESPONSIBILITIES

• Ensuring the availability, performance and evolution of the ICT business systems, including the Core Banking system.
• Maintaining and improving the environments including Databases and Operating Systems of the bank’s business systems.
• Provision of quality technical ICT solutions to issues assigned.
• In liaison with the Product owners, process stakeholders and the EPM department, identify opportunities for process improvements and product enhancements.
• Partner with third parties and vendors so as to deliver timely and quality solutions.
• Ensure timely and quality delivery of the tasks assigned to team members in the assigned projects.
• 2nd level support activities on T24 core banking application and all its interfaces.
• Incident, Problem and Change management activities in accordance to the laid down procedures and SLAs.
• Project support in terms taking a lead on key responsibilities assigned and providing required technical support.
• Compliance with policies and procedures attaining satisfactory audit ratings.

COMPETENCE REQUIREMENTS

• Interpersonal skills to effectively communicate with and manage customer expectations (internal
  and external), and other stakeholders who impact performance.
• Technical skills to effectively perform system administration, systems analysis, business needs analysis, troubleshooting and deliver structured solutions in a manner that consistently produces a high quality of service.
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer service oriented culture.
• Leadership skills and performance management
• Planning and organizing to effectively structure work assignments for timely delivery on business information and intelligence assignments.
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Self empowerment to enable development of open communication, teamwork and trust that are needed to support true performance and customer service oriented culture.
• Self driven

QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

• Degree in Computer Science or relevant IT degree from a University with a reputable
  curriculum.
• Oracle, Unix and core banking system knowledge
• Proven experience in supporting a core banking application for at least three years
• 3years practical proven experience in support and troubleshooting of T24, web technology (JBoss / Tomcat) and programming in Info basic.
• Proven experience in systems analysis, design, implementation and support.
• Proven knowledge of banking operations, operations in business units and business impact analysis.
• Thorough knowledge of the Bank’s core systems.
• Working knowledge of at least one 4G programming language C#, C++, Java, HTML/XML