Branch Servicing & Collections at Branch.co

What We Offer

You will be part of a talented, passionate team that is determined to make a positive impact on the lives of the mobile generation throughout the developing world. You will join a team with unmatched experience in financial technology and emerging markets.

Since our launch in April 2015, we’ve disbursed millions of loans. Our success has led to investments from Silicon Valley’s leading VCs. We offer a competitive salary, stock options and generous benefits.

Responsibilities

• Reporting to the Servicing & Collections Lead, you are part of a team that interacts with current borrowers, ensuring they understand their loan terms, are paying on time, and are receiving excellent customer service.
• Communication with borrowers is primarily done through in-app chat, SMS, e-mails and phone calls.

Roles

• Using SQL, derive borrower data to send to out-sourced debt collection companies.
• Promptly respond to questions from debt collection companies.
• Ensure that debt collection companies follow strict guidelines with regard to Branch standards. Reply to any repayment/collection emails from customers.
• Analyze debt collection and loan repayment trends.
• Generate invoicing data for the debt collection companies and reconcile all invoices.
• Listing customers with Credit Reference Bureaus (CRBs)
• Clear customers, who have repaid their loans fully, with CRBs.
• Identify gaps in our processes and recommend areas for improvements

Job Qualifications

• Good command of SQL
• Excellent command of MS Excel
• Business/ Statistics/ Computer Science Degree or their equivalent
• Outstanding Analytical skills
• Highly entrepreneurial, comfortable with start-ups, ambiguity and taking initiative
• Excellent collaborator and team player