Operations Coordinator at Shining Hope For Communities

Grade: 2.3
Section: Business Services
Department: Operations and Resources
Location / Work station: Kibera/Mathare/Mukuru/Bangladesh
Working Hours: Monday – Friday | 8.00 AM – 5.00PM

Reports to: Operations Manager Direct reports: Food &Beverage Coordinator, Driver Job Purpose: To be responsible in assisting the Operations Manager in the coordinating logistics and day to day operations of the business.

Job Responsibilities

• Oversee daily operations of the office.
• Schedule and coordinate vendors.
• Keep organized ledger of expenses.
• Remain on budget by always seeking the best prices for supplies and services.
• Foster good working relationships with vendors and service providers.
• Ensure all office equipment is functioning properly.
• Monitor supply stock and place orders as needed.
• Build and maintain strong customer relationship through regular meetings and communications.
• Contact maintenance and ensure needed repairs are complete.
• Keep a master calendar of schedules and vacations.
• Organize and update files as needed.
• Answer phones, emails, and conduct basic clerical work.
• Keep conference rooms clean, neat, and well stocked.

Qualifications

• Degree in Business Management/Supply Chain/Procurement/Inventory Management
• At least 4 years’ of experience in operations
• Experience in the customer service field

Behavioral Competencies/Attributes:

• Excellent phone etiquette
• Solid computer skills, including email and Microsoft Office
• Basic bookkeeping skills
• Good typing skills
• Customer service orientated
• Excellent phone etiquette
• Ability to coordinate multiple schedules
• Highly organized with an aptitude for problem solving
• Neat, professional appearance
• Able to prioritize tasks and work independently
• Friendly and personable
• Assertive
• Honesty and integrity