Receptionist at Britam

Job description

Job Purpose

Provide front office support at the Britam Tower by delivering friendly, efficient customer service and creating a warm and welcoming atmosphere for all clients and visitors and customers

Key Responsibilities

• Tenant relations
• Printing and issuance of Staff proximity Identity cards to Tenants
• Manning of the Management office
• Answering all telephone calls
• Attending to all Tenants and Clients who visit the Management office and those in the building
• Assist the Property Manager in preparing all letters and correspondence to Tenants
• Assist the Property Manager in the review of building related documents
• Taking minutes of all meetings
• Resolving visitors complains
• To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
• Undertaking other administrative duties for the Management office as may be required from time to time
• Diploma in Business Administration
• Proficiency in Microsoft Office
• Excellent Customer Service Skills
• At least three (3) years’ experience in a similar role in a busy office

Essential Competencies

• Learning and Researching: Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making at management level; learns from successes and failures and seeks colleague and customer feedback.
  Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Applying Expertise and Technology: Applies specialist and technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
• Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; exhibits high standards for quality and quantity; monitors and maintains own quality and productivity; works in a systematic, methodical and orderly way; consistently achieves projects goals.
• Following Instructions and Procedures: Follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.
• Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; accepts diversity; display individual responsibility towards the community and the environment; models the organisational values during every day interactions.