IBM Research Lab Kenya IT Specialist - Senior Business Analyst at IBM

Job Description

We are looking for an IT specialist- Senior Business Analyst to be based in Nairobi Kenya who will:

• Conduct interviews to extract process knowledge from key staff and translate into process maps and detailed training materials that capture step-by-step activities required by each team and role to complete each process.
• Document core operational processes, creating detailed process maps and associated materials.
• Understand how to model business processes at various levels of detail and present the results of process analysis in a compelling way
• Interpret, recommend, evaluate, and analyze data, business processes, procedures and controls
• Ensure process improvement and optimization is a key aspect of Solution Design
• Manage and deliver process optimization projects
• Develop and roll out implementation plans to ensure new and existing staff use the new process documentation and conduct the required trainings using the standard operational processes
• Define change management process to ensure that updates to processes are fully documented and understood by all stakeholders
• Monitor staff use of new process documentation and establish reporting metrics to identify future changes required to drive improvement
• Be able to rapidly and effectively build a measures framework for monitoring, control, and/ or improvement

Position Requirements

• Ability to learn and experience in application of leading methods, process models and associated tools & techniques
• Strong process skills, analytical skills both quantitative and qualitative Possess ‘Can do’attitude
• Bachelor’s Degree with at least 5 years experience or higher
• Solid experience in process re-engineering, in particular process mapping, analysis, design and redesign with demonstrable successes.
• Possess some Lean, Six Sigma and/ or Industrial Engineering experience
• Self-learning, energetic, enthusiastic and good team player
• Willing to work hard and under pressure
• Excellent written and spoken English
• Project management experience would be a plus.
• Experience in a policy or public sector environment would be a plus

Required Technical and Professional Expertise

Skills Experience with one ormore OOP language (eg. Java, Python, C++) Experience with relational and non-relational databases (e.g., postgres, DB2, mongo) Experience with at least one front-end framework (e.g., angular, react) Mobile Android and iOS development Experience building at least one production application Experience with agile methodology Impact: D evelop technologies, analytics and algorithms in financial inclusion and financial services projects . Identify data-driven methods when more traditional approaches are infeasible. Transform research insights into real-world systems for use across the continent.