Sales Coordinator at Fairmont Hotels & Resorts

Members of our Sales Office team do more than “sell” the warm, engaging and anticipative service that Fairmont The Norfolk is renowned for – they live it! Showcase your outstanding interpersonal skills as a Sales Coordinator, where you will provide organizational and administrative support to your team and memorable service to your guests.

Summary of Responsibilities:

Reporting to the Group Director of Sales & Marketing, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Ensure prompt and courteous service is extended to both internal and external customers
• Escort general inquiries on site inspections
• Prioritize all telephone calls and in-person visitors, scheduling appointments as required
• Maintain a positive relationship with all guests, vendors, Colleagues and global sales network
• Ensure all sales promotional literature is current and updated
• Update convention bureau lists
• Prepare and disseminate month-end reports
• Provide all administration duties for the Sales office
• Assist with the maintenance of accounts, contact, activity and business details within appropriate software applications
• Follow departmental policies and procedures
• Follow all safety policies
• Other duties as assigned

Qualifications:

• Previous sales or administrative experience preferred
• Computer literate in Microsoft Window applications andor relevant computer applications required
• University/College degree in a related discipline an asset
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Previous sales or administrative experience preferred

Physical Aspects of Position (include but are not limited to):

Frequent sitting throughout shift

Visa Requirements:

Candidate must be a Kenyan Citizen.