Application Support at BlueSky Consultants Ltd

As an Application Support in our Operations team you will be challenged with the role of providing technical support/help desk regarding a spectrum of software used within a specific business sector/unit.

Reporting Relationship

• The Application Support reports to the Manager – IT Service Operations.

Key Responsibilities

• Duties depend on the complexity of its information systems, but standard responsibilities include:
• On-board new users i.e. of an application to ensure a smooth onboarding process. Both internal and external users.
• Application Support & Service Management
• Defining and driving the application support and service management.
• Investigation into complex application and/or interface issues
• Understanding the problem and identifying/recommending the appropriate action to resolve within the service level agreement (SLA).
• Co-ordination with both internal and external teams to understand the cause and help resolve the issue.
• Participation in Post Incident Reviews (PIR) and Major Problem Reviews (MPR)
• Work alongside our world class solution developer team to build & maintain business units’ backend

Position Requirement

• B Sc. in Computer Science, Engineering Physics or similar degree.
• Successful candidates will possess a proven track record in business systems support/IT customer service.
• Previous experience in technical support / problem solving
• Experience of working within SLAs
• Strong work ethic
• Ability to work under pressure
• Creative and analytical approach to problem solving
• Ability to prioritize work
• Excellent communication skills
• Delivery focused
• Proactive approach to work