ICT Roles at Bluesky

In this role you’ll be responsible for planning, development and implementation of hardware, software applications, programming and systems network and integration of a management information system or enterprise network. You will be in charge of reviewing the needs of employees and clients related to information management, data processing and distributed processing for end users.
Reporting Relationship: The MIS Analyst reports to the Manager – IT Projects.

Job Magnitude

• Latitude: Provides consultative direction for the team towards predetermined long-range goals and objectives. Reviews assignments and determines course of action to be pursued to obtain necessary results.
• Level of Impact: Important contributor to implementation of overall goals and objectives of the company. Erroneous decisions or recommendations would normally result in critical delays in companywide decision making and operations resulting in loss of vision of company revenue and progression.

Key Responsibilities

• Duties depend on the employing organization and the complexity of its information systems, but standard responsibilities are likely to include:
• Evaluating user needs and system functionality and ensuring that ICT facilities meet these needs
• Planning, developing and implementing the ICT budget and obtaining competitive prices from suppliers to ensure cost effectiveness
• Assist in end user training and supporting documentation.
• To document processes and procedures as required.
• Support data validation using SQL Server Business Intelligence Reporting Services and funding agency software
• Support Database Developer in Centralized Integrated Report System (CIRS) report maintenance
• Scheduling upgrades and security backups of hardware and software systems
• Guaranteeing the smooth running of all ICT systems, including anti-virus software, print services and email provision
• Ensuring that users adhere to software licensing laws
• Providing secure access to the network for remote users
• Securing data from internal and external attack
• Offering users appropriate support and advice
• Managing crisis situations, which may involve complex technical hardware or software problems
• Manages, develops and motivates staff – Mentoring and training new ICT support staff
• Assist with Data updates and maintenance in line partners and clients’ requirements.
  undertake any other duties commensurate with the post

Position Requirement

• B Sc. in Computer Science, Engineering Physics or similar degree.
• At least 2 years hands on experience in utilizing statistical tools like SQL and advanced Excel, VBA
• Exceptional technical skills and the ability to apply these to a business
• Experience of working within SLAs
• Strong work ethic
• Ability to work under pressure
• Creative and analytical approach to problem solving
• Ability to prioritize work
• Excellent communication skills
• Delivery focused
• Proactive approach to work

go to method of application »

As an Application Support in our Operations team you will be challenged with the role of providing technical support/help desk regarding a spectrum of software used within a specific business sector/unit.

Reporting Relationship

• The Application Support reports to the Manager – IT Service Operations.

Key Responsibilities

• Duties depend on the complexity of its information systems, but standard responsibilities include:
• On-board new users i.e. of an application to ensure a smooth onboarding process. Both internal and external users.
• Application Support & Service Management
• Defining and driving the application support and service management.
• Investigation into complex application and/or interface issues
• Understanding the problem and identifying/recommending the appropriate action to resolve within the service level agreement (SLA).
• Co-ordination with both internal and external teams to understand the cause and help resolve the issue.
• Participation in Post Incident Reviews (PIR) and Major Problem Reviews (MPR)
• Work alongside our world class solution developer team to build & maintain business units’ backend

Position Requirement

• B Sc. in Computer Science, Engineering Physics or similar degree.
• Successful candidates will possess a proven track record in business systems support/IT customer service.
• Previous experience in technical support / problem solving
• Experience of working within SLAs
• Strong work ethic
• Ability to work under pressure
• Creative and analytical approach to problem solving
• Ability to prioritize work
• Excellent communication skills
• Delivery focused
• Proactive approach to work