Operations Coordinator Logistics at Duma works

About the role

As the Operations Coordinator, you will oversee operations follow up and customer experience management for some of our key accounts. You will ensure we continually offer great service to our clients and bring up client’s feedback to management for corrective actions.

Responsibilities

• Preparation and reviewing of quotes for the accounts
• Drive the negotiations to attain the best rates from vendors
• Running freight coordination operations in General Cargo and Household goods.
• Organizing deliveries and pickups, clearing operations along with clearing agent, making sure of fast invoicing
  and customer satisfaction.
• Organizing booking with the shipping lines and airlines for all outbound shipments, based on received rates.
• Keeping the clients constantly updated on the status of their shipments
• Organizing regular meetings with the clients to get feedback and understand ways to improve the service.
• Consolidate information gathered and make recommendations to management on improvement of the operations.
• Responsible for managing front of the house operations – taking client phone calls and walk-ins, and fielding
  communications with vendors, prospective vendors, KRA/Customs…
• Occasionally extend your support to other functions aimed at achieving the goals of the organization.

Qualifications

• 3-5 years of experience ideally from a shipping, logistics background
• You have experience in Relocation and Household goods operations
• You have a track record of successfully managed client’s experiences
• You know how to communicate to stakeholders from diverse geographic and socio-economic backgrounds
• You have a vibrant personality and are a natural relationship builder
• You have outstanding organizational and coordination abilities
• You have 2-3 years driving experience with valid BCE driving licence.
• Ability to plan, organize, prioritize and perform multiple tasks in an orderly, efficient manner
• You have excellent email writing skills, clear and concise while still maintain a courteous expression
• Proficient in MS Office (Word, Excel, Outlook, Power Point)

Competences

• You are highly adaptable and will easily blend with our tight team.
• You are confident to express your thoughts and give recommendations to management
• You take a proactive approach in addressing new situations and challenges
• Are open and comfortable working in an open and transparent culture, to receive feedback, positive or negative
• Are excited to work in a dynamic organization that blends start up and traditional approaches to management.
• You are open to flexible working hours and at the same time willing to stretch into longer working hours as per
  job requirements.

Other information

• This opportunity is based in Nairobi, Kenya. We will arrange a 3-month probation period with learning and performance objectives.