Group General Manager at Frank Management Consult Ltd

Our Client a well-established group of 4 Star & 5 Star safari lodges in Eastern Africa with about 10 properties in Kenya, Uganda and Rwanda is currently seeking to fill the role of a Group GM.

Accountabilities

• Provide leadership and mentorship consistent with HHM’s Core Values in the areas of setting goals, recognizing achievement and developing other leaders
• Act as the liaison with the owners of the properties by establishing and maintaining effective relationships.
• Manage the budget for each property in the region: Monitor all financial activity to ensure revenue, expense and profit goals are met. Manage all capital budgets and project implementations.
• Collaborate with the sales &marketing, managers and the Revenue managers to create and monitor strategies to maximize revenue.
• Ensure that all safety and brand standards are maintained
• Create processes and procedures to ensure the hotels are properly supplied with all guest amenities, all food and beverage                  outlets are meeting guest expectations, and the hotels are properly maintained, clean and meeting safety standards.
• Support development by identifying new business opportunities in the region
• Responsible for finding and/or fill temporary hotel management coverage in the case of long term absence of a General Manager
• Assess the performance of each property’s leadership team
• Examine progress and ensure accountability against defined goals and action plans, Review each property’s financial performance through a comprehensive review of the operating statement, the forecast, labor management and expense tracking tools, etc.
• Engage in and evaluate the effectiveness of the sales and revenue management processes
• Monitor all PIP and Capital Improvement projects that are occurring on property to ensure that acceptable levels of quality are maintained and to minimize business disruption – i.e. revenue displacement as well as guest satisfaction.
• Conduct on-site hotel visits and prepare property reports and action plans for the hotel owners, leadership, general managers and corporate staff
• Develop and leverage internal and external partnerships to maximize achievement of business goals
• Analyze property data and provide potential solutions to increase guest satisfaction and improve operating efficiencies, reduce expense, and maximize revenue
• Maintain compliance with established policies, procedures, objectives, quality assurance, safety and environmental and infection control
• Develop and submit each property and overall reports to the Executive Committee, President, and CEO on a consistent basis

Minimum Requirements:

• Bachelor’s degree in Hotel Administration, Business Administration or related field preferred.
• 7 Years Management Experience for a group of properties in the hospitality Industry; experience within a Select Service and/or Extended Stay property in the bush preferred
• Experience with hotel information systems required
• Strong financial acumen – as the leader of a portfolio of multi-million-dollar business units with a strong understanding of Hotel financials (P&L), STR reports, and other critical financial and guest satisfaction measurements

Key Competencies:

• Be passionate about the operation with a hands-on attitude
• Strong leadership skills to effectively manage and motivate team to achieve high level of performance and exceed targets
• Highly organized with the ability to prioritize, plan work schedules, and meet deadlines
• Demonstrated knowledge of budget planning and financial controls
• Ability to work well under pressure and cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times