IT & Admin Assistant at Volunteer Service Overseas (VSO)

Job Description

Role overview

Under the supervision of the Logistics Officer, to support and maintain access to cost effective IT services that enable staff and volunteers work efficient to meet the objectives of the organisation as well as perform a variety of general administrative duties to ensure efficient access to cost effective supplies and services for staff and volunteers.

Skills, qualifications and experience

Essential

• At least 1 year relevant experience with adequate knowledge in the development and management of databases, administration and global communication systems and an awareness of new technology that may improve delivery
• Proficiency in the use of Microsoft Office applications and ability to develop and manage systems and software applications for use as management tools.
• Associate’s Degree in related field.
• Proficiency in network and information systems administration
• Good communication skills, both written and verbal. The ability to explain complex technical ideas clearly and succinctly to non-experts.
• Evidence of effective problem solving and organisational skills
• Evidence of professionalism and high integrity
• Evidence of openness to learning to improve own performance
• Excellent customer service focus and commitment to deliver to agreed timelines
• Pro-active and organised working style with the ability to prioritise own workload

Knowledge of:

• Using a service management system (e.g.Remedyforce).
• Windows operating systems incl. Windows 7, Windows 10
• Microsoft Office packages including 2013
• Active Directory administration.
• Hardware technical support.
• Audio/video technology support
• Anti-virus systems

Desirable:

• Experience using Microsoft System Centre Configuration Manager.
• Administering and developing Service Management systems.
• Supporting document management systems.

Competencies and Behaviour

At VSO we believe progress is only possible by working together. Whether you want to join us as an employee, or as a volunteer working in your own country, overseas or online, our selection process includes an assessment based on these core competencies:

• Ability to be open minded and respectful
• Ability to be resilient and adaptive to new situations
• Ability to facilitate positive change and build sustainable working relationships
• Ability to seek and share knowledge

Equal Opportunities

• VSO promotes equal opportunities and values a diverse workforce.

VSO reserves the right to close this job early if we receive a sufficient number of applications.