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iWayAfrica is a leading African ISP, offering solutions over satellite, fibre optic and wireless networks. iWayAfrica’s expertise lies in designing, installing and operating networks to suit customers’ requirements.
The CRM Executive maintains and expands relationships with a portfolio of customers. He/she is responsible for developing and implementing strategic account objectives, achieving the set sales targets, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company. He/she enlists the support of sales specialists, implementation resources, service resources, and other sales and management resources as needed. This position facilitates any engagement between the management team and customer and also works closely with Customer Support Representatives to ensure customer satisfaction and problem resolution.
Key roles
Key Performance Indicators
Qualifications:
A business degree from a recognized university, member of a professional body in Sales/Customer Service / Marketing with not less than 3 years’ years of strategic sales/ CRM experience in Business to Business environment.
Interested candidates are requested to send their applications to iwayhr-ke@iwayafrica.net quoting the job title as the reference. All applications must be received by COB on Friday, 11th May 2018. iWayAfrica is an equal opportunity employer and encourages applications from any part of the country.
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