Customer Service Agent c at Jumia

We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey.

Job Responsibilities

• Assist in selling processes for our customers and generating additional Sales.
• Coordinating information to customers browsing our websites during store discovery, order and checkout, including after sales support.
• Performing phone conversations with customers to answer their questions, provide information and advise them.
• Handling special requests and complaints of customers.
• Collecting and storing useful data within our backend system.
• Ensuring follow up through emails, phone or any required means.

Qualifications

• Fluency in English is a must.
• Basic computer skills.
• Ability to work under time constraints.

We Offer

• A unique education in scaling new internet concept
• Become part of a highly professional and dynamic team working around the world.
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.