Director Operations at Kenyatta International Convention Centre

JOB GRADE KICC 2

Ref. KICC/ DO /2018

The Director Operations reports to the Chief Executive Officer and is responsible for providing strategic leadership and advice to ensure optimal utilization and management of the Corporations resources in the functional areas of technical services, events, customer service and housekeeping.

Job Requirements

• Initiate the development and review of Operations guidelines
• Coordinate the implementation of the Operations guidelines
• Identify, prioritize and coordinate the corporation’s operations projects
• Develop long term and short term Plans for various operations programs /projects, and achieved agreed target in line with the corporations strategic Plan
• Provide capacity building in the operations areas in line with the KICC’S Knowledge and talent management strategies
• Support various divisional and departmental interfaces to improve overall Corporation performance efficiency as a Market-led organization.
• Initiate interventions aimed at refurbishing and modernizing the KICC in terms of room, layout/floor plans as per client’s requirements
• Ensure that the Convention as an Asset is maintained.
• Ensure optimal utilization of the facility.
• Ensure proper safety measures are put in place at the Convention Centre.
• Ensure preservation of the architectural heritage at the convention Centre.
• Ensuring customer satisfaction for business events clients.

Requirements

For appointment to this grade, an officer must have:-

• A minimum period of ten (10) years relevant work experience five (5) years’ should be in a management position.
• Bachelors Degree in Hospitality or any other equivalent qualifications from a recognized institution
• Masters Degree in Hospitality or any other equivalent qualifications from a recognized institution
• Professional qualification and membership to a professional body where applicable
• Certificate in Management Course lasting not less than four (4) weeks from a recognized institution.
• Proficiency in computer applications.
• Fulfill the requirements of Chapter six of the Constitution;