System Analyst at KCB Bank Kenya

The Position

The System Analyst primary responsibility will be to ensure all ICT activities within the division are functional. S/he will undertake a wide range of ICT duties to include driving the use of technology in the Bancassurance division, providing effective IT systems, helping develop and implement IT standards and policies, and providing technology support and solutions to meet the needs of the Bancassurance Division and the Bank at large.

Job Responsibilities

• Assist in the day-to-day running of the Bancassurance ICT department.
• Assist in the coordination and management of any projects within the Bancassurance ICT department and ensure specific timelines and resource allocations are met.
• Assist in the audit of the current provision of hardware and software, ensuring that all equipment and resources meet the demands of the business plan. Investigate the need for new systems and agree requirements.
• Assist in the development of new systems and purchases to agreed standards, including investigation of user requirements, design, implementation and documentation.
• Work with the Bancassurance ICT Manager in reviewing and identifying service level agreements between the Bancassurance Department and the Group ICT and Projects departments/3rd party ICT stakeholders.
• Assist both internal and external stakeholders in arranging and participating for workshops, missions, preparation of subsequent documentation and delivery of set action points/deliverables.
• Providing day to day support to the Bancassurance team in ensuring good lines of communication for any ICT needs within the team.
• Organization of conferences, workshops, meetings and other related forums.
• Assisting in sourcing and designing baseline products and training programmes within the scope of ICT in the Bancassurance team.
• To ensure high quality performance through effective monitoring, evaluation, development and best value approach in the use of ICT resources.
• Respond to user requests for service, troubleshoot problems and help develop solutions.
• Support PC hardware components, desktop operating system software, and application software.
• Monitor and test resolution of those issues sent to vendors.
• Identify and report system issues to vendors.
• Assist users in software and hardware issues.
• Maintains open communication and positive working relationship with staff.
• Perform other duties/projects as assigned.

Qualifications

• A first degree from a recognized university
• Must possess professional IT Certification (e.g. CISA, CISSP, CISM, CCNA, MCSE, UNIX)
• At least 3 years in I.T. with hands on experience in;
• System analysis , design and implementation
• IT operating systems and databases (e.g. UNIX, Microsoft, Oracle, SQL)
• Must have experience in Life insurance softwares
• Experience in pension softwares will be an added advantage
• Experience in mobile software for insurance will be an added advantage
• Good analytical skills required to understand underlying business risks.
• Must have knowledge of using, deploying, and configuring user machines in a fast paced environment
• Knowledge of LAN, WLAN, and how they work with Windows systems
• Understanding of computer network cabling and network file and print services.
• Good planning and organizational skills including problem solving skills
• Demonstrated high integrity standards
• Team player
• Excellent Communication and Presentation skills
• Ability to deliver effectively under strict deadlines
• Strong interpersonal skills with an ability to develop working relationships with a wide range of internal and external personnel.
• Ability to prioritize tasks and efficiently manage time.
• Ability to exercise good judgment and effectiveness in working with a high performing team