General Manager/Mails Services at Postal Corporation of Kenya

GRADE MG2

 Duties and Responsibilities

• Provide powerful leadership in the efficient delivery of Mails business.
• Responsible for development, setting of realistic targets, reviewing and monitoring the performance of all Mail sales activities in line with the corporations set objectives as reflected in the strategic plan.
• Develop business plans and sales strategy to gain market penetration and attainment of strategic fit.
• Providing high quality service to PCK customers in accordance with the agreed UPU standards.
• Facilitate training, motivating and giving direction to the sales teams in the region to ensure set targets are met.
• Effective maintenance of the Mail service infrastructure, including equipment.
• Evaluate regional business performance reports that include analysis and review of previous period performance with detailed analysis per Region as per set targets.
• Continually review infrastructure assets, taking into account technological development in the Postal industry worldwide.
• Build and maintain cordial working relationship with clients.
• Ensure that the Department generates revenue and control expenditure.
• Provide field support to business coordinators and monitor their performance to ensure maximum market growth of Mails business.

Responsible for Branch Management and Hubs for mail business

• Facilitate growth in service delivery taking into account Universal Service Obligations
• (USO) of the Universal Postal Union and related infrastructure.
• Formulate and implement brand strategies that will ensure brand growth to forecasted market share.
• Formulate and implement Mail policies and procedures to maximize output.
• Ensure that the regions meet set targets on revenue.
• Monitor adherence to rules, regulations and procedures in application of mails business.
• Plan, monitor and evaluate the performance of staff against set targets and objectives and implementing development action plans aimed at building the capacity of individuals and multi-disciplinary teams.
• Provide timely, accurate, competitive pricing on all completed prospect application submitted or pricing and approval, while striving to maintain maximum profit margin.
• Monitor the performance of Business Coordinator in the Region.
• Develop a sound financial budget for the department.
• Serve as a member of the executive management of the corporation, participating in making decisions on all matters relevant to the running of the corporation.
• Ensure effective implementation of the relevant ISO processes and procedures
• Perform any other duty as assigned by the Postmaster General.

Job Specifications

• Bachelor’s degree in any business related discipline
• Master’s degree in any business related discipline will be an added advantage.
• Must have done postal management course
• Advanced-Level Proficiency in Managerial Skill (Planning, Organizing, Controlling, Directing, Coordinating)
• 15 years of relevant experience, 5 of them in manager position.
• Membership of any recognized professional body
• Proficiency in computer applications;
• Certificate of Good Conduct;
• Shown merit and ability as reflected in work performance and results.