Agribusiness Sales And Distribution Manager at Safaricom Kenya

Department Description

We are pleased to announce the following vacancy in the Agribusiness Department within the Enterprise Business Unit Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Brief Description

Reporting to the HoD Agribusiness, the role holder will be responsible for generation of sales revenue through effective management of Safaricom Business in the assigned area by ensuring constant availability of Safaricom products and services and effectively aligning field activities with the overall agribusiness strategy.

The key objective will be to drive and achieve revenue targets through solution selling and segment propositions.

Detailed Description

CUSTOMER ACQUISITION AND REVENUE GROWTH

• Effective implementation of strategy to achieve availability of Enterprise products and services and grow revenue the assigned area;
• Ensure achievement of assigned revenue and NPS targets;
• Prepare, plan and execute programmes aimed at market penetration;
• Create awareness and guide the business with customer insights on Agri business growth strategy.
• RELATIONSHIP & BASELINE RETENTION 
• Develop and execute customer ring fencing strategies;
• Stimulate existing prepositions within Agri business;
• Develop strong relationships at CXO level in government and wider Buying Centers to understand mid-to-long term  objectives;
• Churn Management;
• Contract Management: Follow up on all existing contracts & renewal;
• Provide insights into the refinement of customer journey processes;
• Timely response to customer correspondence (not later than 24 Hrs.)
• Flag potential escalations in good time. 

RELATIONSHIP ACCOUNT DEVELOPMENT PLANNING

• Formulate and manage customer relationship through up-to-date Account Development Plans, opportunity road maps, pipeline management and the entire sales cycle plan;
• Leverage company assets (events & activities) to nature relationship with key stakeholders (CXO & Buying Centres).

REPORTING

• Manage reporting cycles (daily, weekly, and monthly);
• Strict adherence on use of CRM (SFA) systems for progressing customer orders and reporting;
• Timely circulation of customer meeting minutes (Not later than 24 Hrs.)

NPS

• Manage customer relationships to drive Net Promoter Score by maintaining strong and deep relationships with accounts under direct management;
• Follow through on all customer issues until closure;
• Maintaining communication with the customer throughout the entire customer journey.

Qualifications

Job Requirements

• Degree in Agribusiness, Commerce/ ICT or a business related field;
• 3 years’ work experience in a B2B environment preferably selling agribusiness solutions; 
• At least 1 year experience in a sales management role;
• Knowledge/ Work experience in ICT will be an added advantage;
• Strong relationship building skills,;
• New business development skills;
• Be commercially savvy with a deep understanding and demonstration of solution selling.