Call Center Phone Operators at Telesky Limited

Job Description

Qualification

• Bachelors’ degree with minimum of three years working experience in data collection, translation English- Somalia/Somalia), and call center operations.
• Strong interpersonal skills, communication and planning competencies required
  Speaks and writes fluent English and Somalia
• Strong ability to lead a team based on substantial experience in monitoring and evaluation in Somalia humanitarian contextis added advantage.
• Experience in monitoring and evaluation of humanitarian projects in Somalia is added advantage
• Master’s degree with working experience in information management, monitoring and evaluation, phone surveys and data management through a web based platform in Somalia or a similar humanitarian and/or development context is added advantage

Responsibilities

• Conduct phone calls, collect information and ensures quality control of all processes.
• Provide regular reports detailing general success of the calls and project-specific challenges encountered.
• Provide feedback to the SHF on the calling exercise to guide modification of tools and/or call schedules.
• Be the main channel of communication between the firm and OCHA Somalia and ensure smooth implementation of all activities.
• Conduct regular meetings (frequency to be agreed) to discuss progress based on agreed upon benchmarks with OCHA Somalia.
• If not based in Nairobi, to be available to conduct video teleconference on a regular basis, and at least one in-person meeting in Nairobi.
• Ensure that the web based platform is updated at all times allowing OCHA Somalia to monitor progress.