Technical Consultant (Cib) Corporate & Investment Banking - Stanbic Insurance Agency (Sial) at Standard Bank Group

Job Purpose

• Achievement of the business targets, income and profit budgets by way of engaging the stakeholders and offering insurance supports and advice to commercial lines customers.
• Manage and develop business strategies and identify opportunities within the segments for commercial lines. Implement strategies for profitable results.
• Overview of policy classes,
• Helping in diversifying our business portfolio into other non- conventional product which is in line with current market trends e.g. Terrorism cover, cables, contractors all risks cover, Marine etc.
• Ensuring that policies issued are in line with the risk exposures for Commercial lines clients.
• Providing technical input to clients and the team, this should help in revenue generation.

Key Responsibilities/Accountabilities

• Sales Management
  
  • Oversee the sales performance on commercial lines.
  • Identify anomalies and develop strategies to rectify and improve performance.
  • Provide input to branch/regional/national campaigns to ensure maximum penetration into core insurance products.
  • Maximize penetration of SIA by achieving sales volumes targets timeously
  • Correction of poor performance
  • Achieve transformation targets
• Relationship building
  
  • Constantly maintain a professional environment and celebrate our successes
  • Timeously feedback to the network
  • Build relationship with key players and group companies
  • Attend regular meetings with key stakeholders
  • Analysis competitor trends, pricing to optimize on sales
  • Liaise with insurance companies
  • Service all complaints in respect of our clients
• Training
  • Ensures competency-based training on Advisory products takes place with various stakeholders as and when required.
  • The stakeholders are trained accredited, and coached on the various products
• Management
  • Servicing of expenses and control cost to income ratios
  • Control expenses and use them correctly in order for us to achieve the highest return related to business
  • Analysis MIS and act accordingly
  • Apply knowledge, resources and experience to resolve problems
  • Able to follow or professional challenge defined processes
  • Participate in adhoc company events
  • Support other business units and other departments within Stanbic Insurance Agency
  • Live the values and the brand
  • Be a brand Ambassador
  • Share best practices, tactics and action plans
• Risk & Compliance
• Provides complete disclosure to the customers in terms of accreditation, service fees, and commission.
• Ensures proper record keeping in terms of Proceeds of Crime and Anti Money Laundering Act, The Banking Act (Cap 488), The Anti-Corruption & Economic Crimes Act, The Insurance Act (Cap 487) and any other relevant legislation
• Ensure all forms are completed correctly and send to Operations for uploading to Bancassurance Policy Management system as the record keeper
• Assist channel in achieving their risk compliance ratings in terms of all SIA requirements
• Ensure customers are satisfied with SIA Advisory products bought in

Preferred Qualification and Experience

• Relevant Degree from recognised University
• ACII or other relevant high level insurance qualification
• Previous banking or Insurance sales
• Experience of working within a team that delivers
• Experience in the Insurance and insurance broking industry
• Proven business acquisition skills
• Over 10 years’ experience in handling commercial customers

Knowledge/Technical Skills/Expertise

• Understanding of macro-economic, business, social, political trends and the transformation of this knowledge into operational strategy
• Create, edit and print files from Word, Excel to capture and analyse Insurance/financial data & Power Point.
• In depth understanding of range of products in market, competitor advantages and disadvantages and own product competitive position
• A sound understanding of risk cycles pertaining to the industry being analysed.
• A good current knowledge and understanding of different industry sectors and sector risk profiles/ trends.
• A thorough knowledge of multi-level products available to Personal banking and SME Tier II banking customers.
• Extract and apply information to CRM (Customer relationship management) strategy
• Full understanding of all products, sound knowledge of the bank processes and procedures
• Results orientated/Customer service focused and people orientated
• Computer literacy, negotiation, listening skill, presentation skills, sales skills, communication skills, marketing skills and coaching skills
• Excellent communication skills
  • Clear verbal and writing skills, with an ability to explain and interpret data and business information.
  • Willingness to ask leading questions to ensure communications are fully understood
  • Ability to listen and pitch level of interactivity with others appropriately
  • Presentation design and development skills
  • Negotiation
• Networking/ Influencing skills
  • Excellent networking abilities – uses networks and relationships to achieve business goals
  • Ability to influence thinking of others – to introduce and drive new ideas and initiatives
    Relationship building skills
  • Ability to build and sustain credibility within working relationships
  • Handling of conflict situations calmly, tactfully and patiently
  • Ability to understand and acknowledge other perspectives
  • Receptive to constructive criticism, feedback and ideas from business partners, colleagues and subordinates
• Client Service and Relationship Building
  
  • Engenders and personally models a client orientated ethic, which is characterised by long term, solution driven relationships
  • Ensures portfolio and client account plans are implemented