Field Pricer.Kenya at Kenya Airways

Job description

Principal Accountabilities (KEY Performance Areas)

Area

Accountability (Responsibility)

% of time spent

70% Sales Support

• Sales Support administration – process BSP refunds requests, net fare queries, assist with ADM/ACM queries and issue ZED fare tickets.
• Provide support for corporate and trade contracts set up/implementation on relevant tools and follow up to maximise revenue.
• Issue, ticket & administer annual contracted, educational & IATA requests to aid build trade/industry relationship
• Area SME tool support and customer base enhancement
• Administration of Commercial Flexibility/Commercial gestures & ticketing related issues
• Provide indoor sales support to Key Account Managers/Sales Executives to enable them focus on outdoor sales.
• Handles operational issues and special requests; liaise with relevant departments to conclude aftersales issues.

15% Data Management

• Create & maintain customer and agent databases for sales teams to facilitate easy access to available customer & agent details which may not be maintained on other tools.
• Maintain and build sales information repository from MIDT, GDS/CRS costs and BSP statistics.

10% Business Process

• Supports, implement & monitor use of relevant airline and commercial policies e.g. Trade, Corporate, Pricing e.t.c.
• Support Kenya Airways at relevant travel exhibitions, trade shows & events.

5% Communication

Communicate with agents, corporates and members of our frequent flyer programs to maximise business opportunities/flows.

Knowledge And Experience

Qualification

(Minimum)

University Graduate (Bachelor’s Degree)

Additional Qualifications

• IATA Fares & Ticketing Certificate
• CRS/GDS proficiency

Years Of Experience

(Minimum)

2 – 3 years commercial/retail experience in air travel or related industry.

Other Skills

Proficient in MS Office products