Front Office/ Receptionist at Nanyuki Sports Club

Job Description

Qualifications

• Diploma in secretarial studies from a recognized institution preferably KNEC or a Diploma in front office management from a recognized institution.
• Fluency in both oral and written English and Kiswahili.
• Excellent interpersonal skills and integrity.
• Computer literacy with typing speed of 50wpm.
• Ability to work under pressure and independently.
• At least 2 years’ experience in a busy front office.

Responsibilities

• Development, review and implementation of standard operating procedures for front office.
• Coordinate Information flow within the Club.
• Tracking and following-up on all calls, emails and hard copy documents.
• Provision of reports required from front office.
• Responding to customer inquiries and complaints and communicating appropriate options for resolution in a timely manner.
• Linking staff within departments with external clients.
• Receiving and escalating client’s grievances.
• Booking rooms and club facilities.
• Provide exceptional customer care services by attending to visitors/clients and directing them accordingly.
• Directing all enquires to the right office.
• Ensure effective management of incoming/outgoing calls and maintaining a daily record of calls made.
• Maintaining high standards of cleanliness/hygiene and tidiness within the front office.
• Assists in planning and implementing front office goals and make recommendations to management to improve efficiency and effectiveness.
• Maintaining the image of the Club by attending to clients with respect and integrity.