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Commercial Bank of Africa Ltd (CBA) is the largest privately owned bank in East Africa and has been operating for over 50 years. CBA was founded in Tanzania and branches were set up in Kenya and Uganda shortly thereafter. CBA began as a subsidiary of Societe Financiere pour les pays D’Outre Mer (SFOM), a Swiss-based consortium bank. Other consorti...
DEPARTMENT: CARD CENTRE
REPORTS TO: MANAGER, CARD OPERATIONS
JOB PURPOSE STATEMENT
The purpose of this role is to provide exceptional customer service and card operations excellence performance, through prompt provision of service standards and business performance data, management of card and PIN application process and reconciliation of chargeback suspense account.
KEY RESPONSIBILITIES
COMPETENCE REQUIREMENTS
QUALIFICATIONS AND EXPERIENCE REQUIREMENTS
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