Hostess at Linkark Consultants Ltd

Industry: Hospitality    

Our client, a market leader in Hospitality is urgently looking to hire passionate and result oriented Hostess. The Hostess will be required to present a positive first impression of the establishment’s friendliness, excellent service and high standards. The Hostess will also be responsible for greeting Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to their table and bid them farewell as they leave by giving a “Guests First” attitude, engaging in friendly conversation and other matters by performing the following duties; 
 
Duties and Responsibilities:  

• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
• Use visual cues to seat Guests in either the bar or dining area depending on their preference
• Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
• Tend to special Guest needs and requests
• Observant to Guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door)
• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
• Help dining room staff by setting and clearing tables; replenishing water; serving beverages
• Contribute to team effort by accomplishing related results as needed to provide total guest satisfaction 

Key Competencies & Qualifications 

• Diploma in Hospitality Management, Culinary Schooling or any other related field from a recognized institution
• Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
• Customer service training and experience will be an added advantage ï‚· Results-oriented, detail-oriented, organized, able to multi-task, and willing to work beyond normal scheduled work hours as necessary
• Passion for providing extraordinary service
• Ability to thrive in a fast-paced environment
• Great attitude
• Friendly smile
• Passion for people and service
• Strong communication skills
• Strong organization skills