SharePoint Administrator at SportPesa

Job Description

• Administer internal systems including but not limited to:
  • MS Office SharePoint
  • MS Dynamics CRM
  • Windows Server
  • MS Exchange
  • MS SQL Server
• Provide development support for MS SharePoint and MS Dynamics CRM to map business processes
• Provide comprehensive administration and support for MS SQL Server
• Develop business logic mapping via T-SQL queries
• Be responsible for a vibrant, effective intranet
• Perform proactive maintenance of MS Sharepoint, Windows Server infrastructure, Active Directory, MS Exchange and other assigned services/systems
• Provide 1^st and 2^nd line support – troubleshooting of IT related problems from office productivity software to hardware, such as Laptops, PCs, Macs and Printers
• Support incident resolution for systems under scope according to SLA
• Maintain a high degree of customer service for all support queries and adhere to all service management principles
• Provide weekly reports on systems under scope as applicable
• Maintain up to date documentation of supported systems
• Arrange for external technical support where problems cannot be resolved in house

Requirements

• Experience working in an ITIL-based environment
• A professional qualification certification (MCP, CCNA, etc) would be desirable
• Excellent communication skills, written and verbal.
• Excellent organisational skills
• Demonstrated experience working with MS SharePoint both administration and development
• Prior experience working with MS Dynamics suite
• Incident Management experience – Managing incidents including business expectations and communication
• Strong knowledge of Microsoft based operating systems with emphasis on Windows and Office
• Proficiency in MS Exchange, Office 365, Windows Update, Active Directory/DNS, basic networking
• Experience with using and troubleshooting user machines within a network environment
• You will be a self-motivated achiever who gains satisfaction from providing excellent customer service