Director, Operations and Quality Assurance at Deloitte Consulting

Ref. NHIF/DOQA/10/2018

Reporting to the CEO, the job holder will provide strategic leadership and champion international best practices in the operations, quality and competitiveness of NHIF health insurance schemes.

Key Responsibilities

• Enforcement of compliance with NHIF Act and related legislation on all operational activities;
• Coordinate implementation of sustainable operational strategies related to member registration, revenue collections, benefits management, claims processing and quality assurance;
• Develop and implement policies for enhancing increased accessibility and quality healthcare in facilities by NHIF members and declared defendants;
• Coordinate accreditation and contracting of health providers in line with the set industry and professional standards; and
• Oversee all operations to enhance and expand citizens’ participation in health insurance.

Person Specifications

• Be a holder of a Bachelors and a Masters Degree in any of the following fields; Economics, Business, Medicine, Social Science, Pharmacy, or any other relevant field from a recognized university;
• Possess a Diploma/Professional Certification in Operations Management and/or Quality Management, or Insurance, or any other relevant field from a reputable institution; and
• Have knowledge and relevant experience of not less than 15 years’ in operations and/or quality assurance, with at least five (5) years at senior management level preferably ¡n health, insurance or related sector.