Alumni & Students Affairs at Kenya Institute of Management (KIM)

Reporting to the Head of Membership & Business Development. The jobholder is responsible for engaging the students and the alumni for mutual benefit and to grow the institute business through the identified groups.

Job Responsibilities    

Managerial / Supervisory / Operational Responsibilities or roles:

• Manage the member life-cycle from recruitment, renewal process and member benefit administration through vetting, processing of certificates and membership certificates.
• Respond to inquiries pertaining KIM product and services for customer satisfaction
• Convert live leads into business through making follow ups
• Collect, compile and process alumni data to be able to constantly communicate on KIM activities.
• Shortlist alumni for profiling to be used in promotion of the institute.
• Ensure that branches develop, plan and implement value add non-academic activities for students.
• Participate in preparation for Business committee meetings.
• Coordinate students’ attachments in partnership with the corporate to give them work exposure
• Participate in marketing campaigns to get leads for follow up
• Coordinate staff at the call centres to ensure smooth running of the operations.
• Organise membership committee meetings and coordinate logistics around the membership events and activities
• Manage member lifecycle from recruitment to renewal process
• Work closely with the departments across the institute to maximize engagement with membership recruitment strategy
• Coordinate members recruitment at the branches
• Assist in organizing the membership committee meetings and coordinate logistics around membership events and activities such as fellow’s luncheons, corporate breakfast, women in leadership dinner and communities of practice
• Work closely with other departments across the institute to maximize engagement with membership recruitment strategy
• Coordinate members’ recruitment by the branches through processing of their applications.
• Actively engage in marketing membership to be able to be able to meet the set recruitment targets.
• Review membership benefits to be able to satisfy members’ needs through meeting their expectation.

Requirements

• Bachelor’s degree in either Marketing or Business Administration
• Post graduate diploma
• Be a member of Marketing society of Kenya
• Minimum work experience of 3 years’ in service marketing

Other Skills/Competencies required

• Proficiency in computer use including MS Office tools
• Proposal writing, fund raising and business development experience
• Good presentation skills and ability to engage with senior leadership of client organizations
• Strong verbal and written communication
• Results driven with a go getter attitude
• Ability to work under pressure to deliver challenging targets
• Integrity and commitment to duty