IT & Digital Communications Officer at TRIPLEOKLAW

DEPARTMENT: IT/ BUSINESS DEVELOPMENT

REPORTING TO: HEAD OF IT AND HEAD OF BD & CS

Key Responsibilities and Duties Include:

IT End User Support

• Trouble shoot and resolve all IT related issues.
• Respond to all support tickets raised by end users
• Applying regular software patches and updates to existing applications
• Training staff on new and existing software applications.
• Maintain current and accurate inventory of hardware, software and IT resources.
• Develop user training manuals.
• Continually monitor the health of all systems within the domain
• Run diagnostic tools to resolve IT related problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN),
• Install and configure computer peripherals for users.
• Follow up on support tickets to ensure that they are closed.
• To provide regular weekly reports to the Head of IT.
• Maintain high standards of professional conduct while performing your duties.

Digital Content Management

• Draft content for company website and social media platforms
• Tracking conversation rates and making improvements to the website.
• Develop and manage digital marketing campaigns.
• Improving the usability, design, content and conversion of the company website.
• Review new technologies and keep the company at the forefront of development in digital marketing.
• Assist in Managing workshops, seminars, trainings and conference activities
• Draft content (e.g. press releases) for mass media or company website and digital media
• Liaise with media and handle requests for interviews, statements etc.
• Foster relationships with advocates and key persons
• Collaborate with marketing professionals to produce copy for advertisements or articles
• Perform “damage control” in cases of bad publicity
• Assist in communication of strategies or messages from senior leadership.
• Developing social media content (Facebook, Twitter, Google+, etc.)
• Management of social media platforms.
• Production of e- zines, client briefs, newsletters using MailChimp or equivalent
• Garner users to follow/like for the firm.
• Establish presence on LinkedIn and begin engaging influencers.
• Prepare impact reports
• Copy editing
• Assist with special events

Requirements/Qualifications

• Bsc. Computer science, Information Technology or Information Systems
• MCSE and CCNA certifications
• Two years’ experience working in the IT department of a large organization
• Proven experience as communications specialist
• Experience in web design and content production is a plus
• Experience in copywriting and editing
• Solid understanding of project management principles
• Working knowledge of MS Office; photo and video-editing software is an asset
• Excellent communication (oral and written) and presentation skills
• Outstanding organizational and planning abilities
• Proficient command of English
• A commitment to the mission of TripleOKlaw Advocates.
• Excellent written and verbal communication, strong editing skills
• Self-motivated, detail-oriented with strong written, verbal & organizational skills
• Excellent computer skills with experience in social media & Microsoft Office
• The ability to work independently and with others
• Dependability, flexibility, and ability to maintain confidentiality
• The ability to work well under pressure and meet deadlines
• Proficiency in Photoshop, Illustrator, or InDesign preferred