Administrative Officer at KidsCare Kenya

Reporting to: The Deputy Director.

Place within the organization

• endorses the mission and vision of KidsCare Kenya;
• is a member of the team of KidsCare Kenya;
• is assisting the Deputy director;
• is maintaining and improving the customer relations/marketing of all the hospitality services including the conference and training facilities 

The tasks from the Administrative Officer include giving operational assistance to the wide part of the business operations/administrations. This includes:

• Front Office Operations.
• Stores and Management
• Financial and HR services for all departments
• Management of the Fleet of Motor Bikes as well as other working tools.   

Mentioned are the following tasks:  

• assists the Deputy Director and his facility team in the day-to-day doing of their KidsCare operational activities;
• assists to realize the operational facility activities in line with the yearly made activity plan and in good cooperation with the facility manager and her team;   
• builds strong customer relationship for the conference/ training services through regular meetings and communications/marketing activities;
• monitors, controls and manages the internal work processes/operations to meet the customer expectations and company goals
• aligning the planning and evaluation activities with the Coordinator ‘Homecare Programs and Sustainability’;
• make and follows standard operating procedures for efficient (business) operations;
• identify problems in operations process and resolve them in quickly and timely manner;
• Maintain clear and accurate operations documents/procedures for reference purpose.

Specific tasks:

• organize: 
  • customer care for Conference and facility services
  • front office operations 
  • stores 
  • conference- and training rooms 
  • Ensure Motor Bikes are well taken care of
• does the marketing of the various products/services from the farm and facility and the clients follow-ups; 
• assists the Deputy Director  with the finance and HR administrations;
• Do the planning and controlling the (yearly, quarterly and weekly) action plans of facility and farm departments.

Job profile and competences

• Degree/Diploma in Business Administration or Accounts Technician Diploma Course
• Pro-active, open minded, understanding, well-structured;
• Has good leadership skills;
• Has good interpersonal skills to build relations with customers and colleagues;
• Is motivated to work in a non-profit organization and in a team that benefits vulnerable children;
• Will embrace the KidsCare values.

Values

• caring
• better world
• achievement
• together
• leadership
• capable

Terms

• Salary scale: Up to 15,000 Kenyan Shillings Gross
• Training opportunities