Services Engagement Manager at Wipro Limited

Requirement 

• Worked in a high paced operations environment.
• Has experience in working within telecoms industry
• BRM experience (working with Fin, Sales, HR, Marketing, SCM, Cust service, legal/regulatory) IT & Bus engagement
• Fluent in French -- Ability to converse in French fluently (Creole speaking -- French)
• Working across & with franchophone countries in Africa - Chad, Gabon, Niger, Congo, DRC, Seychelles, Madagascar

Responsiblities

• Initially the engagement manager works with the sales team trying to win the client's business.
• She will help with scoping the project and planning resourcing.
• Once the contract’s won, she’ll be the main point of contact for the new customer and will act as the primary escalation point for any problems in the relationship.
• While working with the client she has to keep an eye open for other opportunities with the same firm.
• There could be a separate project manager leading the project implementation and while the engagement manager will work closely with him, her focus will be on engagement experience and contract compliance.