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Dorbe-Leit Consulting Limited is a consulting practice providing transformational human resource management based services. We become involved with our clients in their transformation, providing services that are value-adding and measurable in their contribution to our clients’ success. Catapulting your business to success is our purpose.
Our client is one of Kenya’s fastest growing banks with a network of 80 outlets and over 900 employees.
Over the years, the bank has developed a wide portfolio of transactional, savings, credit and micro insurance solutions to meet changing customer needs.
Their vision is to give Kenyans hope and a future, by listening and empowering them with relevant financial solutions.
Are you a customer-centric credit officer with a niche for managing relationships with the client, the bank & stakeholders? In line with business demands driven by our rapid growth, we are looking for a qualified, highly competent, talented and results driven individuals to fill the position of a Senior Relationship Manager-SME Banking. The role reports to the Head of Business Growth.
Job Purpose/Summary
The job holder will be responsible for business development & growth of the Small & Medium Enterprises (SME) portfolio by working closely with Senior Management, Leadership Team, Branch Management teams, Credit & other stakeholders in the Bank.
Responsibilities
- Implementation of the SME business strategy in line with the Bank’s overall strategy and business growth plan.
- Working closely with stakeholders in Senior Management, Leadership Team, Branch Management teams and Credit to increase market share of the SME segment in terms of customer numbers, products and service consumption and revenues while proactively reducing the non-performing loan book.
- Driving sales through effective leadership, guidance and performance management process within the branch network and relationships.
- Working directly with Branches and SME officers to drive account utilization and hence cheap and stable deposits.
- Identification and capitalizing on new market opportunities to expand presence, competitiveness and profitability through proactively selling of products and services.
- Improving the business environment and raising the profile for the SME business segment in the Bank.
- Establishing profitable banking relationships with SME clients by providing high quality banking and other financial services to SMEs where the Bank operates.
- Advise the Bank on SME market analysis and segmentation with regards to SME financial products, SME credit Risk evaluation processes, loan monitoring, collections and debt recovery procedures.
- In liaison with other stakeholders, ensure quality portfolio by effective identification of risks and their mitigations.
- Representing the Bank and business unit in forums, meetings and fast track the implementation of the relevant agreed action points.
- Any other duties that may be assigned by the supervisor
Qualifications
- A Bachelor’s degree in Commerce, Business Administration, Economics or Banking/Finance.
- At least 7 years of managerial experience with proven track record for delivery of superior results.
- Formal training in lending/relationship management.
- Masters in a Business related field will be an added advantage.
- ACIB/AKIB or Marketing course.
- Experience in relationship management in a lending role.
Personal Attributes
- High integrity
- Focus on delivery of results.
- Well groomed
- Articulate
- Team player
- Problem solving & decision making skills
- Professional decorum
- Business awareness
- Communication-verbal & written
- People person-managing relationships
- Initiative/self-motivated
Knowledge & Skills
- A detailed knowledge of bank’s products relating to the SME market segment.
- A goof knowledge of other banks products & services to facilitate cross-selling
- A good understanding of the current trends both in the banking industry & the corporate world of business.
- A detailed knowledge of the Bank’ liability products & of the Bank’s policies is essential.
- A detailed understanding of the relationship management concept.
- Business opportunity identification skills.
- Leadership skills.
- Negotiations skills
- Interpersonal skills
- Presentations skills.
- Good communications skills.
- Report writing skills.
- Credit skills.
- Financial analytical skills
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