Receptionist at Karen Country Club

Key Activities Include: 

Guest/Member Relations

• Ensure billing of services rendered is timely and precise.  
• Assist members with required information.
• Completing procedures when members and/or their guests arrive and leave.

Administration Functions

• Assist in keeping the reception area clean and tidy, always.
• Answer switchboard and telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests.

Guest Stay and Care

• Open and charge guest folio correctly and on time and prepare guest bills upon check out.
• Taking and passing on messages to Members and guests.
• Handle and respond to all members/guest complaints and forward to the responsible department.
• Deal with all enquiries (walk – in, telephone or via e-mail) in a professional, courteous and timely manner.
• Keep up to date with current promotions and club events to provide information on request.

Qualifications and Experience 

• Diploma in Front Office operations
• Certification in Customer care relations 
• Proficiency in Computer application
• Well versed and experienced in (Fidelio OPERA Reservation System (ORS) or Jonas software) and front office operations
• 2-3 years of guest service experience in a reputable organization

Skills and Personal Attributes

• Good command of English, both written and oral 
• Portray good interpersonal and organizational skill
• Must be presentable and well groomed.