Customer Support Specialist - Mombasa at Taxify

What You'll Be Doing

• Represent Taxify in any English spoken market
• Support all Taxify's users and help them get the most out of our apps
• Create loyal fans by showing them we really care
• Contribute and share ideas to decrease the workload and improve the quality & speed of Taxify's customer support
• Be a key player in building a support team in a challenging growth environment

Desired Skills and Experience

• Understand what outstanding customer support looks like and be ready to go the extra mile
• Be always ready to put customers first, be passionate about helping others
• Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Taxify
• Be a hustler, not stopping after 20 obstacles a day
• Have excellent spoken and written English skills, any other language is a plus
• Be passionate about new technologies and ridesharing