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  • Posted: Jan 15, 2019
    Deadline: Not specified
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    Samasource was founded in 2008 in order to lift people out of poverty by connecting them to dignified digital work. Since then, we've employed more than 8,000 people in Kenya, Uganda, India, and Haiti. Samasource was born out of the belief that talent is equally distributed, but opportunity is not. ​​ We help...
    Read more about this company

     

    Agent

    Job Description

    The agent will be responsible for assisting our community to help resolve inquiries empathetically, accurately and on time.

    Qualifications Required

    Successful completion of Kenya Certificate of Secondary Education (KCSE)

    Skills Required

    • Minimum language test score to be achieved in English language test.
    • Minimum score to be achieved in Vendor reasoning/analytical test.
    • Working knowledge of MS Office applications.
    • Quick learner and able to decipher complex information.
    • Fluent in written and verbal English and Kiswahili.
    • Strong interpersonal skills, verbal and written communication skills and most importantly empathy.
    • Excellent web research skills.
    • Keen attention to details.
    • Ability to work with a sense of urgency.
    • Good time-management skills.
    • Ability to /interest in communicating effectively with people from diverse backgrounds and cultures.
    • Must be a good team player

    Experience Required

    • Minimum 1 year prior Operations experience in a shared services, Business Process Outsourcing environment or comparable service/process management environment.
    • High affinity and cultural awareness of political/social situations regarding the relevant market/region that will be supported by each representative.

    Only shortlisted candidates will be contacted.

    Method of Application

    Interested and qualified? Go to Samasource on www.linkedin.com to apply

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