Agent at Samasource

Job Description

The agent will be responsible for assisting our community to help resolve inquiries empathetically, accurately and on time.

Qualifications Required

Successful completion of Kenya Certificate of Secondary Education (KCSE)

Skills Required

• Minimum language test score to be achieved in English language test.
• Minimum score to be achieved in Vendor reasoning/analytical test.
• Working knowledge of MS Office applications.
• Quick learner and able to decipher complex information.
• Fluent in written and verbal English and Kiswahili.
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy.
• Excellent web research skills.
• Keen attention to details.
• Ability to work with a sense of urgency.
• Good time-management skills.
• Ability to /interest in communicating effectively with people from diverse backgrounds and cultures.
• Must be a good team player

Experience Required

• Minimum 1 year prior Operations experience in a shared services, Business Process Outsourcing environment or comparable service/process management environment.
• High affinity and cultural awareness of political/social situations regarding the relevant market/region that will be supported by each representative.

Only shortlisted candidates will be contacted.