Head of Vendor Relationship Management at Jumia

Jumia Food is recruiting for a Head of Vendor Relationship Management Africa to join the central team, this role being based in Nairobi, Kenya. We seek a passionate, high performing individual to support the central and local teams in improving vendor experience, performance and engagement. We’re a fast-growing company so you’ll get the opportunity to work on a wide range of ideas and see your projects through to completion. You will report to the Head of Operations for Africa.

Responsibilities

• Drive the performance of vendor management across Africa, keeping customer experience and satisfaction as the ultimate priority.
• Collaborate with account managers and sales managers on maximizing the experience of our vendors through targeted operational and commercial projects.
• As a leader in the business, you will be expected to define and share best practices across our 11 markets.
• Turn in-depth analysis of performance metrics to inform strategy and action.
• Hosting regular training with local teams in order to increase output, covering topics such as vendor education, negotiation and tech advances.
• Refine our vendor portfolio management structure in order to increase customer and vendor experience.
• Work with other departments such as marketing, product and finance operations in order to execute key projects to improve vendor and customer experience.

Qualifications

• You are action and results oriented, with a keen focus on structure and organization.
• Astonishing analytical skills, you start every project by looking at what we know from our data.
• Exceptional inter-personal skills: convince people that you are making the right decisions.
• Team leader and strong commercial sense.
• Very independent with a strong ability to go further than the expectation.
• Proven ability to work in a fast paced and competitive environment.
• Exceptional attention to detail which you’ll demonstrate by mentioning your favourite food in your application.
• Tier 1 Business / Engineering Schools and Universities.
• More than 3 years relevant experience in ecommerce and/or related industries, with a proven track record of managing relationships and/or projects.
• Proficiency in MS Office, particularly Excel (VBA would be plus).

We offer 

• A unique experience in an entrepreneurial, yet structured environment.
• The opportunity to become part of a highly professional and dynamic team working around the world.
• An unparalleled personal and professional growth given the challenges that we propose you to take