Housekeeper Supervisor at International Committee of the Red Cross (ICRC)

Overall Responsibility: The incumbent is a team leader who ensures the cleanliness of ICRC premises by providing housekeeping services and supervising a team of housekeeper’s.

Tasks and responsibilities

• Coordinates and manages the housekeeping staff assigned to ICRC residences and provides them with basic training;
• Prepare and monitor the schedule of the housekeeping staff;
• Participate to the appraisal of the housekeepers;
• Prepare the yearly leave schedule and all the related documents;
• Ensures that staff under responsibility are able to carry out their duties in safe and proper conditions and with sufficient and adequate material;
• Allocate the housekeepers to various residences;
• Supervise the housekeeping services and ensure that the tasks are done properly;
• Write and implement the standard operating procedures;
• Implement and update the checklist of task to be filled by the housekeeper in very residence;
• Handle complains and requests linked to housekeeping;
• Prepare requisition orders for residences on request.

Minimum Requirements and Competencies

• Diploma in Hospitality Management;
• Minimum 2 years’ experience in a similar position, preferably in hotel housekeeping management;
• Proven knowledge of the usage of cleaning material and cleaning techniques;
• MUST be fluent in written and spoken English;
• MUST be Computer Proficient.