Retail Manager at Virtual HR

Responsibilities

• Cultivating a strong and positive hospitality culture
• Enhancing the level of customer experience and resolving customer complaints
• Monitoring, coaching and encouraging team members to act in line with the customer’s expectations
• Continuously developing the team in barista and customer service skills
• Monitoring attendance, identify challenges and creating weekly schedules based on business and employee’s needs.
• Ensuring cleanliness and orderliness of the store
• Completing daily, weekly and monthly inventories
• Ensuring accurate ordering of products
• Instituting accurate cash controls and undertaking reconciliations
• Managing the store’s financial performance
• Participating in the development of the annual budget
• Reconciling consumption and determining accurate food costs

Qualifications

• Bachelor’s degree in Hospitality Management or any relevant field
• At least 5 years’ experience in P & L Management
• Leadership experience in coffee, retail, hospitality and/or customer service industries
• Experience with a point of sale (POS), Microsoft Office, Google Suite
• Experience in reviewing financial reports & meeting budgets
• Excellent communication and presentation skills