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  • Posted: Feb 26, 2019
    Deadline: Mar 4, 2019
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    We are an organization committed to offering innovative solutions to non-profit organizations, the public sector and businesses. We are a group of human resource professionals offering high level consulting services. Each of our human resource professionals has expertise in the latest industry practices and trends. Virtual HR works with clients through ...
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    Retail Manager

    Responsibilities

    • Cultivating a strong and positive hospitality culture
    • Enhancing the level of customer experience and resolving customer complaints
    • Monitoring, coaching and encouraging team members to act in line with the customer’s expectations
    • Continuously developing the team in barista and customer service skills
    • Monitoring attendance, identify challenges and creating weekly schedules based on business and employee’s needs.
    • Ensuring cleanliness and orderliness of the store
    • Completing daily, weekly and monthly inventories
    • Ensuring accurate ordering of products
    • Instituting accurate cash controls and undertaking reconciliations
    • Managing the store’s financial performance
    • Participating in the development of the annual budget
    • Reconciling consumption and determining accurate food costs

    Qualifications

    • Bachelor’s degree in Hospitality Management or any relevant field
    • At least 5 years’ experience in P & L Management
    • Leadership experience in coffee, retail, hospitality and/or customer service industries
    • Experience with a point of sale (POS), Microsoft Office, Google Suite
    • Experience in reviewing financial reports & meeting budgets
    • Excellent communication and presentation skills

    Method of Application

    Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke stating the subject heading “RETAIL MANAGER” by Monday, 4th March 2019 clearly indicating their current and expected remuneration (MUST), daytime telephone contacts and addresses of three referees. Only shortlisted candidates will be contacted

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