CIB Business Development Manager - Stanbic Insurance Agency Limited (SIAL) at Standard Bank Group

Job Purpose

Achievement of the business targets, income and profit budgets by way of engaging the stakeholders and offering insurance supports and advice to commercial lines customers.

Manage and develop business strategies and identify opportunities within the segments for commercial lines. Implement strategies for profitable results.
Overview of policy classes.
Helping in diversifying our business portfolio into other non- conventional product which is in line with current market trends e.g. Terrorism cover, cables, contractors all risks cover, Trade and credit insurance, renewable energy etc.

Ensuring that policies issued are in line with the risk exposures for clients.
Providing technical input to clients and the team, this should help in revenue generation...

Key Responsibilities/Accountabilities

• Sales Management
• Oversee the sales performance on CIB lines.
• Identify anomalies and develop strategies to rectify and improve performance.
• Maximize penetration of SIA by achieving sales volumes targets timeously
• Correction of poor performance
• Achieve targets
• Relationship building
• Constantly maintain a professional environment and celebrate our successes
• Timeously feedback to the network
• Build relationship with key stakeholders
• Attend regular meetings with key stakeholders
• Analysis competitor trends, pricing to optimize on sales
• Liaise with insurance companies
• Service all complaints in respect of our clients
• Training
• Ensures competency-based training on Advisory products takes place with various stakeholders as and when required.
• Management
• Servicing of expenses and control cost to income ratios
• Control expenses and use them correctly in order for us to achieve the highest return related to business
• Analysis MIS and act accordingly
• Apply knowledge, resources and experience to resolve problems
• Able to follow or professional challenge defined processes
• Participate in adhoc company events
• Support other business units and other departments within SIA
• Live the values and the brand
• Be a brand Ambassador
• Share best practices, tactics and action plans
• Risk & Compliance
  
  • Provides complete disclosure to the customers in terms of accreditation, service fees, and commission.
  • Ensures proper record keeping in terms of Proceeds of Crime and Anti Money Laundering Act, The Banking Act (Cap 488), The Anti-Corruption & Economic Crimes Act, The
  • Insurance Act (Cap 487) and any other relevant legislation
  • Ensure all forms are completed correctly and send to Operations for uploading to Bancassurance Policy Management system as the record keeper
  • Assist channel in achieving their risk compliance ratings in terms of all SIA requirements
  • Ensure customers are satisfied with SIA Advisory solutions

Preferred Qualification And Experience

• Relevant degree from a recognized university
• ACII or other relevant high level insurance qualification
• Previous banking or Insurance sales
• Experience of working within a team that delivers
• Experience in the Insurance and insurance broking industry
• Proven business acquisition skills
• Over 10 years’ experience in handling Business/ commercial customers

Knowledge/Technical Skills/Expertise

• Understanding of macro-economic, business, social, political trends and the transformation of this knowledge into operational strategy
• In depth understanding of range of solutions in the market, competitor advantages and disadvantages and our own product competitive position
• A sound understanding of risk cycles pertaining to the industry being analysed.
• A good current knowledge and understanding of different industry sectors and sector risk profiles/ trends.
• Results orientated/Customer service focused and people orientated
• Negotiation, listening skill, presentation skills, sales skills, communication skills, marketing skills and coaching skills
• Problem-solving Skills
  • Analyses and monitors sales trends and volumes and proposes changes to training, processes, systems and procedures. Ensures compliance to standards. Intervenes when problems and issues arise.
  • Negotiates or resolves conflict and differences, agrees upon courses of action, bargains for advantage, to satisfy various needs: Realises seriousness, shows diplomacy and transparency, and involves key parties.
• Planning
  
  • Plans sales activities to meet and exceed targets on a daily weekly and monthly basis.
  • Formulates action plans - sets goals, standards and priorities on a daily weekly and monthly basis.
  • Ensures effective implementation of change initiatives (new process, systems and work methods).
  • The job holder should plan 3-6 months ahead
• Decision making
  
  • Monitors and responds to changes in the environment to ensure that customer's needs are met.
  • Decisions must be made within policies, but the jobholder can propose changes to the process.
  • Able to take the initiative within limits of authority.
  • Relationship building skills
  • Ability to build and sustain credibility with key stakeholders