Business Development Officer - Chinese Desk - Stanbic Insurance Agency Limited (SIAL) at Standard Bank Group

Job Purpose

• Achievement of the sales targets, income and profit budgets
• To ensure ongoing and successful sales and distribution of Insurance products for the Chinese sector
• Manage and develop sales strategies and identify opportunities. Implement strategies for profitable results.

Key Responsibilities/Accountabilities

• Sales Management
• Handle the sales performance across all products, both short and long term insurances.
• Identify anomalies and develop strategies to rectify and improve performance.
• Provide input to ensure maximum penetration into insurance products and clients numbers.
• Maximize penetration of SIA by achieving sales targets timeously
• Correction of poor performance
• Relationship building
• Constantly maintain a professional environment and celebrate our successes
• Timeously feedback to the network
• Build relationship with key players and group companies
• Attend regular meetings with key stakeholders
• Analysis competitor trends, pricing to optimize on sales
• Service all complaints in respect of our products in the Chinese sector
• Training
• Ensures competency-based training on Advisory products takes place with various stakeholders as and when required.
• The stakeholders are trained accredited, and coached on the various products
• Ongoing training to develop performance
• Management
• Servicing of expenses and control cost to income ratios
• Control expenses and use them correctly in order for us to achieve the highest return related to sales
• Analysis MIS and act accordingly
• Apply knowledge, resources and experience to resolve problems
• Able to follow or professional challenge defined processes
• Participate in adhoc company events
• Support other business units and other departments within SIA
• Live the values and the brand
• Be a brand Ambassador
• Share best practices, tactics and action plans
• Risk & Compliance
• Provides complete disclosure to the customers in terms of accreditation, Premiums fees.
• Ensure all forms are completed correctly and send to Operations for uploading to Bancassurance Policy Management system as the record keeper
• Assist channel in achieving their risk compliance ratings in terms of all SIA requirements
• Ensure customers are satisfied with SIA Advisory products bought in channel

Preferred Qualification And Experience

• Relevant degree from a recognized university
• Professional banking/insurance/sales/marketing qualification

Experience

• Previous banking or Insurance sales would be desirable
• Experience of managing and/or working within a team that delivers
• Experience in the financial /investment and/or insurance broking industry would be added advantage
• Proven sales track record in the financial services industry

Knowledge/Technical Skills/Expertise

• Understanding of macro-economic, business, social, political trends and the transformation of this knowledge into operational strategy
• Create, edit and print files from Word, Excel to capture and analyse Insurance/financial data & Power Point.
• In depth understanding of range of products in market, competitor advantages and disadvantages and own product competitive position
• A sound understanding of risk cycles pertaining to the industry being analysed.
• A good current knowledge and understanding of different industry sectors and sector risk profiles/ trends.
• Extract and apply information to CRM (Customer relationship management) strategy
• Full understanding of all products, sound knowledge of the bank processes and procedures
• Results orientated/Customer service focused and people orientated
• Computer literacy, negotiation, listening skill, presentation skills, sales skills, communication skills, marketing skills and coaching skills
• Understands and speaks Mandarin
• Networking/ Influencing skills
• Excellent networking abilities – uses networks and relationships to achieve business goals
• Ability to influence thinking of others – to introduce and drive new ideas and initiatives
• Relationship building skills
• Ability to build and sustain credibility within working relationships
• Handling of conflict situations calmly, tactfully and patiently
• Ability to understand and acknowledge other perspectives
• Receptive to constructive criticism, feedback and ideas from business partners, colleagues and subordinates
• Client Service and Relationship Building
• Engenders and personally models a client orientated ethic, which is characterised by long term, solution driven relationships
• Ensures portfolio and client account plans are implemented